Frequently asked questions

Everything you need to know about Handle
What is Handle?
Handle is an Australian business that helps people buy high-performing investment properties. We provide a range of services to make it easy for our everyday Aussies to find the right investment, including a search platform and an end-to-end service. 

Our goal is to take the stress and complexity out of property investment so that our customers can focus on achieving their investment goals. We provide support and guidance every step of the way to make the process as easy and hassle-free as possible.

Our search platform provides advanced investor-focused filters and tools to help customers easily find high-performing investment properties. The end-to-end service includes support from start to finish in the property buying process, including finding the right property, conducting inspections, negotiating with the seller, securing a loan, and finding a tenant. We also offer a rental guarantee for the first 6 months if a tenant can't be found within a month of purchase.
How does Handle work?
Handle works by providing a range of services to help customers find, buy, and manage high performing properties as an investment. We offer two main services: a search platform and an end-to-end service.

Our end-to-end service is an all-inclusive spanning the entire buying process. From getting your finances in order, searching for houses, completing inspections, negotiating with sellers and finding a tenant, we’re there every step of the way. We know that buying a property can be stressful and time consuming so this service takes all of that away. Importantly, you’ll get access to Handle’s rental guarantee whereby if you’re unable to find a tenant for your investment property within one month of purchase, we’ll cover your rent for up till 6 months until you find someone. This gives you the peace of mind that your investment will generate consistent and stable income even when you’re on the hunt for a great tenant.
How long does the end-to-end process take?
We understand that buying a property is a long-term commitment, and we want to help you get it right. The length of the buying process can vary depending on your property preferences and the prevailing market conditions. In some cases, we may be able to help customers secure properties in just a few weeks, while in other cases it may take up to three months.

Our focus is on helping you find the right investment property, rather than rushing the process. We know that taking the time to thoroughly research and consider your options is important, and we're here to support you every step of the way.

Our End-to-End service provides complete support from start to finish, including helping you find the right property, conducting inspections, negotiating with vendors, securing the best loan, and finding the right tenant. We'll work with you to understand your needs and preferences, and we'll use our expertise and resources to help you find the perfect investment property.

Overall, the length of the end-to-end process with Handle may vary depending on your individual circumstances, but we're committed to helping you every step of the way.
Who are our customers? 
Our customers are everyday Australians who are interested in investing in property as a way to achieve their financial goals. They may be first-time investors or experienced investors who are looking to add to their portfolio.

Our customers are typically looking for a hassle-free way to find and buy high-performing properties as an investment, and they value the convenience and support that Handle provides. We make it easy for them to find the right properties, and we provide end-to-end support throughout the entire buying process to ensure that the process is smooth and stress-free.

We believe that everyone should have the opportunity to invest in property and achieve financial freedom, and we’re here to help make that a reality for our customers
What is a rental guarantee?
Handle's rental guarantee is included in our end-to-end service. It provides added assurance to our customers that their investment will generate consistent and stable income, even if it takes a little bit longer to find a tenant.

Here's how the rental guarantee works: If you use our end-to-end service and you're unable to find a tenant for your investment property within one month of purchase, we'll cover your rent for up to 6 months until you find someone.

For example, let's say you purchased a property where we had estimated the market rent to be $500. If it takes you 3 months to find a tenant, we'll cover your rent for the entire 3-month period and pay you the market rent of $500. This rent will be paid into your preferred bank account on a monthly basis.

The rental guarantee gives you the added assurance that you'll receive stable and steady rent when you invest with Handle, even if it takes a little bit longer to get the right tenant. It's just one of the many ways that we help our customers achieve their investment goals with confidence.
What if I don’t have my finances in place?
Not a problem, we can help you get your finances in order. 

We offer mortgage broking services to help you find the best financing options available. We have access to a panel of Australia's leading lenders, which means we can shop around and find you the most competitive rates in the market. Our team of experts will work with you to understand your financial situation and goals, and we'll use our resources and expertise to help you find the right financing solution.

Getting the best financing is an important part of setting you up for success with your investment. By working with Handle, you can feel confident that you're getting the best deal on your mortgage, which can help you save money and increase your overall returns on your investment.
Do I get to speak with someone? 
Of course! Buying an investment property is a big decision, and we're here to support you every step of the way. If you choose our end-to-end service, you'll have access to a property expert who can help you find the right property based on your investment preferences.

The first step in our property process is to have a phone or video call with our property expert so that we can get to know you and your needs. This call is free and there is no obligation to use our services. During the call, you can ask any questions you may have and discuss your investment goals with our expert.

If you decide to move forward with our services, we'll be just a phone call, email, or SMS away throughout the entire buying process. We understand that buying an investment property can be stressful, so we're here to provide guidance and support whenever you need it.

After you buy your property, our services don't end there. You'll have access to annual check-ins with our property experts to provide updates on your property and how it's performing. We want to help you succeed with your investment, and we're here to provide ongoing support and guidance to help you reach your goals.
What services does Handle provide? 
We provide an End-to-End service all-inclusive service that spans the entire buying process. From getting your finances in order, searching for houses, completing inspections, negotiating with sellers, and finding a tenant, we're there every step of the way. We know that buying a property can be stressful and time-consuming, so this service takes all of that away. Importantly, you'll get access to our rental guarantee, which means that if you're unable to find a tenant for your investment property within one month of purchase, we'll cover your rent for up to six months until you find someone. This gives you the peace of mind that your investment will generate consistent and stable income even when you're on the hunt for a great tenant.

Overall, our services are designed to make the process of finding and purchasing an investment property as easy and stress-free as possible. Whether you're a first-time investor or an experienced property investor looking to expand your portfolio, we're here to help you succeed.
What is included in the end-to-end service?
Our End-to-End service is designed to provide complete support from start to finish in the investment property purchasing process. With the help of a property expert, we'll be there to guide you every step of the way. Some of the main inclusions of our End-to-End service are:

Finances sorted: We have a panel of Australia's leading lenders and we'll find you a highly competitive home loan. Getting a good home loan is a key part of setting you up for success in your investment journey.

Property expert on hand: A property expert will meet with you at the start of the process to get an understanding of your investment preferences and what your investment objectives are.

High-performing investments: We'll scan the Australian property market to find properties with strong cash flow and capital growth potential that meet your investment preferences. You'll receive options on a weekly basis, and all you need to do is select the one you like the most.

Inspections taken care of: Pest and building inspections, as well as any other necessary inspections, will be carried out on your behalf to make sure that the property is fit for purpose.

Expert solicitor review: We'll engage our network of experienced solicitors to review and provide feedback on the contracts.

Professional negotiations: If everything is in order, our professional negotiators will liaise with the seller to secure the property at a good price.

Smooth settlement: We'll walk you through the settlement process to ensure it's smooth and timely.

Finding a tenant: We work with the best property managers across Australia to help manage your property and find the right tenant. This means that you can have peace of mind knowing that your property is in good hands and will generate a steady stream of cash flow with minimal ongoing effort on your part.

Rental guarantee: If it takes you longer than a month to find a tenant, we'll cover your rent for up to six months with our rental guarantee. This gives you the added assurance that you'll receive stable and steady rent even if it takes a little bit longer to find the right tenant.

Overall, our End-to-End service is designed to make the process of buying an investment property as easy and stress-free as possible. We're here to support you every step of the way and provide ongoing guidance to help you reach your investment goals.
How does Handle find good property investments?
At Handle, we have a team of property experts who are constantly scanning the Australian property market to find properties with strong cash flow and capital growth potential. We use advanced data analysis techniques and tools to identify properties that have the potential to generate strong returns for our customers.

In addition to our own research and analysis, we also tap into our network of industry professionals and local experts to gather insights and information about specific markets and neighbourhoods. This helps us to identify properties that may not be immediately visible on the market, but which have the potential to be great investment opportunities.

Ultimately, our goal is to help you find properties that meet your investment preferences and objectives, and which have the potential to generate strong returns over the long term. So, we make sure that the investments fit your needs and your goals.
What can Handle do for me? 
Here are some of the things that we can help with:

Searching for the right property: Whether you're looking for a property to live in or an investment property, we can help you find the right property based on your preferences and budget.

Getting your finances in order: We provide mortgage broking services and can help you get your finances in order so that you're ready to buy a property. This includes finding you a highly competitive home loan and assisting with the loan application process.

Conducting inspections: We can arrange for all the necessary inspections to be carried out on your behalf, including pest and building inspections, to ensure that the property is fit for purpose.

Negotiating with sellers: Our professional negotiators can help you secure the best deal on your property by negotiating with the seller on your behalf.

Finding the right tenant: If you're buying an investment property, we can help you find the right tenant and get your property generating cash flow as quickly as possible.

Providing ongoing support: We don't just disappear after you've bought your property. We provide ongoing support and guidance to help you achieve your investment goals. This includes annual check-ins with our property experts to provide updates on your property and how it's performing.

We’re here to help you navigate the property investment process and set you up for success.
Why should I trust Handle? 
Trust is an important factor when it comes to investing in property. We take our responsibility very seriously and strive to earn our customers' trust through transparency, honesty, and professionalism.

Here are a few ways that we build trust with our customers:

We provide transparent and accurate information: We believe in providing our customers with accurate and transparent information so that they can make informed decisions about their investments. We strive to be upfront and honest about all aspects of the property buying process, including any potential risks or challenges.

We have a team of experienced professionals: Our team is made up of experienced property experts and professionals who have a deep understanding of the Australian property market. They are committed to helping our customers achieve their investment goals with confidence.

We offer a rental guarantee: Our rental guarantee is just one of the many ways that we help our customers achieve their investment goals with confidence. It provides added assurance that their investment will generate consistent and stable income, even if it takes a little bit longer to find a tenant.

We have a track record of success: We have a track record of helping our customers find and buy high performing properties as investments. We pride ourselves on our ability to deliver great results for our customers and we strive to maintain a high level of customer satisfaction.

We believe that trust is earned through consistent and transparent actions, and we work hard every day to earn the trust of our customers.
How much does Handle cost?
The End-to-End service costs 2% of the property price inclusive of GST, with a minimum fee of $15,000. You can get started with a $3,000 deposit. If we are unable to find recommendation that meet your minimum requirements in the first 14 days, we'll refund your deposit in full.
Which types of properties does Handle recommend? 
At Handle, we recommend high performing independent properties as investment opportunities for our customers. This means that we look for properties that have strong capital growth potential and strong rental yield, and which are likely to generate strong returns for our customers over the long term. We also look for suburbs that will benefit from significant infrastructure investments or are poised to have population growth as these are often indicators of areas that outperform. 

Unlike other agencies, we don't recommend off-the-plan properties, which are properties that are still under construction and are sold before they are completed. Off-the-plan properties typically come with a price premium and may not always offer the same level of capital growth or rental yield as established properties.

Instead, we focus on finding established properties that are already built and which have a proven track record of generating strong returns. We believe that these types of properties offer a more reliable investment opportunity and are less risky than off-the-plan properties.
Where are the properties located? 
At Handle, we recommend properties located all around Australia. This means that we have a wide range of properties available for our customers to choose from, regardless of where they are located.

We understand that property investment is a personal decision and that different investors have different preferences when it comes to location. Some investors may prefer properties located in major cities, while others may be interested in properties located in regional or rural areas.

To cater to these diverse preferences, we have a range of properties available in different locations across Australia. This typically includes properties located in major cities such as Sydney, Melbourne, Brisbane, Perth, and Adelaide, as well as properties located in regional and rural areas.
Whats the first step?
The first step is to schedule a call or video chat with one of our property experts. During this call, you'll have the opportunity to discuss your investment goals and preferences in more detail and learn more about the services we offer. You don't have to pay anything until you're happy with our process and ready to move forward.
What happens after the initial free consultation?
The next step will be to start working with your property expert to find the right investment property. This will involve setting up a budget and identifying your investment preferences, as well as reviewing the available properties on the market. Your property expert will help you find properties that meet your investment criteria, and you'll have the opportunity to review and select the property that you want to invest in.

Once you've selected a property, your property expert will work with you to complete all necessary inspections and checks, negotiate with the seller, and secure the best loan for your needs. They'll also help you find a tenant for your property and provide ongoing support and assistance throughout the entire process.
I have my own lawyer or mortgage broker, can I use them?
If you have your own lawyer or mortgage broker, you are generally free to use them when investing in property with Handle.

In the end-to-end service, we can assist with finding a lawyer and mortgage broker if you don't already have one. However, if you prefer to use your own lawyer or mortgage broker, you are welcome to do so. We understand that some investors may have established relationships with legal or financial professionals and may prefer to use their services when investing in property.

It's important to note that if you choose to use your own lawyer or mortgage broker, you will be responsible for any fees associated with their services. This is something to consider when budgeting for your property investment.

Overall, the choice of whether to use our recommended professionals or your own is entirely up to you. Our goal is to provide you with the support and assistance you need to achieve your investment goals, and we are happy to work with you and your preferred professionals to make that happen.
How are the fees paid to Handle? 
End-to-end service: you'll pay the 2% fee in two payments, $3,000 upfront and the remaining upon settlement of your property, and calculated based on the purchase price. This covers the entire buying process including help finding the right property, conducting inspections, negotiating with the seller, securing the best loan, and finding a tenant.

Depending on your situation the final balance of may be able to be funded from your mortgage upon settlement.
What happens after I buy a property? 
After you secure a property there are a few key steps that will happen next.

First, you'll need to complete the settlement process for the property. This involves transferring the purchase price to the seller, as well as any other fees and charges associated with the property transaction. Your lawyer or conveyancer will handle this process on your behalf and will ensure that everything is done correctly and in a timely manner.

Once the settlement process is complete, the property will be officially transferred to your ownership. At this point, you'll need to arrange for any necessary insurance to protect your investment.

If you are using our end-to-end service, we'll also help you find the right tenant for your property. This may involve working with a property management company to advertise the property, screen potential tenants, and complete any necessary paperwork.

Overall, our goal is to make the process of buying and managing an investment property as easy and stress-free as possible for you. We'll be with you every step of the way to provide support and guidance so that you can focus on achieving your investment goals.
Do you source off-the-plan properties?
At Handle, we do not recommend off-the-plan properties as investment opportunities for our customers.

Off-the-plan properties are properties that are still under construction and are sold before they are completed. They may come with a price premium, and they may not always offer the same level of capital growth or rental yield as established properties.

Furthermore developers who market the, off-the-plan properties, pay large hidden commissions to real estate agents. Unless these commissions can be rebated back to investors, we will not advocate for off-the-plan properties.

Instead, we focus on finding established properties that are already built and which have a proven track record of generating strong returns. We believe that these types of properties offer a more reliable investment opportunity and are less risky than off-the-plan properties.
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